Spam filters have begun to get more and more aggressive lately (and with good reason). However, sometimes email that you want to receive - like email from us! -  gets accidentally filtered out of your Inbox by a spam filter.

We suggest that you check your Junk Mail or Spam folder every few days to make sure that email that you do want isn’t being filtered there by accident. In most email software, if a piece of email is accidentally put in your Junk or Spam folder, you can simply mark it “this is not spam” (see your email Help system for how to do this).

To be sure that you receive your email from us, you must "whitelist" it.  This means, you set up your email software to accept incoming email from a specific email address.  In our case, that means:

customerservice@ppssuccess.com
dean@ppssuccess.com

These are the two most common email addresses we use to contact our customers and students.

Please whitelist us now, so that you’ll always receive our email responses to you uninterrupted.

Here is how to Whitelist in some of the more popular email software programs:

Outlook (2003 or higher)

1. Open the email.
2. Right-click the sender’s email address.
3. Click Add to contacts.
4. Click Save and close.

Outlook 2003 – Safe Senders List

1. On the Tools menu, click Options.
2. On the Preferences tab, click Junk E-mail.
3. On the Safe Senders tab, click Add.
4. In the Add address, type customerservice@ppssuccess.com
5. Click OK.
6. Repeat process for dean@ppssuccess.com  

Outlook Express (version 6 or higher)

1. Open the email.
2. Left-click the sender icon, or right click the sender’s name.
3. Click Add to contacts.
4. Click Save and close.

Hotmail

1. Click the Options link.
2. Click the Mail link
3. Click on Junk E-Mail Protection
4. Click on Junk E-Mail Filter
5. From the selection list, choose your Junk E-Mail Filter level (select either 'Low', or 'Enhanced') and click the OK button
6. Click on Safe List
7. In "Type a single e-mail address (or domain)," type dean@ppssuccess.com
8. Click Add button.
9. Repeat process for customerservice@ppssuccess.com

MSN

1. Click Help & Settings
2. Click Email Settings
3. Click on Safe List
4. In Add an item to this list, enter customerservice@ppssuccess.com
5. Click Add
6. Repeat process for dean@ppssuccess.com

Yahoo!

There's a simple way: add dean@ppssuccess.com and customerservice@ppssuccess.com to your Contacts in Yahoo.
If that doesn't work, try these steps:

1. Open your Yahoo mailbox.
2. Click Options/Mail Options
3. Click Filters.
4. Next, click Create/Edit Filters.
5. Click the Add button.
6. in Filter Name box type PPS Success
7. In the top row, labeled "From header," make sure contains is selected in the pull-down menu.
8. Click in the text box next to that pull-down menu, then enter customerservice@ppssuccess.com
9. At the bottom, where it says 'Move the message to:', select 'Inbox' from the pull-down menu.
10. Click the Add Filter button again.
11. Repeat process for dean@ppssuccess.com  

Gmail

1. Click Contacts along the left side of any Gmail page.
2. Click Add Contact.
3. In the primary email address box, type customerservice@ppssuccess.com.
4. Click Save.
5. Repeat process for dean@ppssuccess.com

Entourage

1. Open the email.
2. Right-click the sender’s email address.
3. Select Add to address book from the menu.
4. Verify the sender’s contact details.
5. Click Save.

MacMail

1. Open the email.
2. Ctrl-click the sender’s email address and select Open in the address book.
3. Verify the sender’s contact information.

AOL (version 9.0 or higher)

1. Click the Mail menu and select Address Book.
2. In the pop up box, click the Add button.
3. In the "Other E-Mail" field, type customerservice@ppssuccess.com
4. Make our From address the "Primary E-Mail" address by checking the associated check box.
5. Click the Save button.
6. Repeat process for dean@ppssuccess.com

AOL 8.0

1. Open the email.
2. Click Add Address.
3. Verify the sender’s contact information.
4. Click Save.